Can you integrate with my POS system?
You don't need one. Pro includes online ordering with a built-in cart powered by Stripe, and paid orders land on a live orders screen on any tablet or phone by the till β with a chime, a one-tap status board and the customer's details on every order. The customer gets a confirmation email automatically. If you do want your existing till system integrated, that's a Custom quote.
Do I need to buy any equipment?
No. On Pro, orders arrive on our live orders screen, which runs in the web browser of any tablet, phone or laptop you already have, with nothing to install. Every order is emailed to you as well. On Essential there is nothing to set up at all: we build and look after the site for you.
Do you charge VAT?
No VAT is added: we are not VAT-registered. There is nothing to add for VAT on our plans or our fees. If we become VAT-registered, VAT will be added to our prices and fees at the standard rate, with 30 days' notice.
What if I want to cancel?
There is no minimum term. We ask for 3 months to show you results, but if you want to leave sooner you simply give us 30 days notice and we will take care of everything. Your content β menu, photos, and text β is always yours to keep. Please note that the website template and code remain the property of service provider. We are happy to assist with exporting your content should you need it.
How much traffic can the site handle?
Your site is hosted on Cloudflare's global network β one of the largest in the world. It handles any level of traffic without slowing down, even during your busiest service periods.
What happens if we miss an order?
On Pro, we chase you. If a paid order hasn't been accepted on your orders screen, our system texts you, texts again, then rings you with an automated message. It runs on our servers, not in your shop's browser β so it still works if your wifi drops, the tablet goes to sleep, or nobody's looking at the screen. You set the numbers it contacts, and it's included in the plan at no extra cost.
Do you support weekends or evenings?
Yes, for anything urgent. If orders stop arriving or your site is down, WhatsApp us 7 days a week, 9am β 10pm, and we respond as soon as we can. Routine changes (menu, prices, hours and photos) are handled Monday to Friday, 9am β 6pm: we aim to reply within 4 working hours.
What about SEO? Will Google find us?
Every site we build includes proper meta tags, structured data, and Google Maps integration β everything Google needs to index your business correctly. Results vary depending on your location and competition, but we set your site up to the highest technical SEO standard from day one.
Can I request updates or content changes?
Absolutely. Simply WhatsApp or email us your changes β new prices, updated hours, seasonal specials, new dishes β and we aim to have them live within 1 working day. All routine updates are included in your monthly plan at no extra charge.
What if I cancel and want to come back later?
We would love to have you back. Return within 6 months β no setup fee. Within 12 months β 50% setup fee. After 12 months β full setup fee. Any plan you like.
Who provides the photos for the website?
You are welcome to supply your own photos β the better the images, the better your site will look. If you do not have photos, we can source high-quality stock images that match your cuisine at no extra cost.
Do I need a website right now?
Every day without a website is a day customers can't find you online. Most people look a place up online before they order or visit. A website puts you in front of those customers β permanently.
What happens to my website if I cancel?
Your site stays live for 30 days after cancellation, giving you time to make alternative arrangements. Your content β menu, photos, and text β is always yours to keep. We'll provide it all in a format you can hand to any web developer.
Can I upgrade or downgrade my plan?
Yes β upgrade anytime by paying the setup fee difference between plans. New features go live within 2β5 working days. Downgrade anytime with 30 days written notice. No refund on setup fees already paid.
Do you have a referral programme?
Yes. Refer a food business that signs up and stays active for 6 months β you both get 1 month free. Their reward is independent of yours; to receive yours, your own account needs to still be active when they reach month 6. Up to 3 referral credits in any rolling 12-month period. Just ask us for your referral code.
Are there loyalty rewards for long-term clients?
Absolutely. Every 12 months with MenuByte you receive 1 month free plus a free plan upgrade (setup fee waived). Repeats every year you stay with us.